Using OneLogin’s SAML (Security Assertion Markup Language) toolkit, SugarCRM quickly implemented single sign-on functionality and met customer demand for convenient and secure account access. SugarCRM is known for its simple, intuitive and open-source solution. Adding SAML was a natural addition to SugarCRM’s multi-layered approach to security and its focus on offering customers flexible and open implementation options.

Adoption Drivers

Customer demand for single sign-on drove SugarCRM to SAML-enable its application. The release of version 6.1 saw the addition of single sign-on support, offering customers the choice to access their SugarCRM account with SAML, instead of a user-managed password.

Why OneLogin?

SugarCRM preferred OneLogin’s SAML toolkit because it reflected the company’s open source product philosophy. In addition, the toolkit’s ease-of-use and OneLogin’s support team enabled SugarCRM to integrate SAML in less than an hour. In fact, SugarCRM was able to sign-in the first user via SAML after just 40 minutes of development.

Benefits of SAML

B2B application vendors benefit from implementing SAML because it makes the application more enterprise friendly:

 
• IT can control application access in one central location.
• Password-related help desk tickets are eliminated.
• The application can be seamlessly integrated with Active Directory, allowing users to sign-in with their Windows credentials.
• Phishing attacks are prevented since users no longer sign-in with a password.
• Usage and adoption of the application increase due to ease-of-use.

About SugarCRM

SugarCRM makes CRM Simple. As the world's leading provider of open source customer relationship management (CRM) software, SugarCRM applications have been downloaded more than seven million times and currently serve over 600,000 end users in 80 languages. Over 6,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by Forrester Research, CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise. www.sugarcrm.com